Terms of Service

Last updated: 24 July 2026  ·  Version 2.0

These Terms of Service ("Terms") govern your access to and use of dorqweb.com and, together with each proposal or statement of work we agree with you, the services that DORQ provides. Please read them carefully. By using our website, or by engaging us to provide services, you agree to be bound by these Terms. If you do not agree, please do not use our website or our services.

1. Definitions

Deliverables

The websites, applications, designs, code, documents, automations and other materials we create for you and deliver under an engagement, as described in the Proposal.

Proposal

The written proposal, quotation, statement of work or order confirmation that sets out the scope, deliverables, timeline and fees for a specific engagement.

Pre-existing IP

Any intellectual property, tools, libraries, frameworks, templates, methods or know-how owned by us (or licensed to us) before, or developed outside of, an engagement.

Contract

The agreement between you and us for a specific engagement, comprising the Proposal and these Terms. Where they conflict, the Proposal takes precedence for that engagement.

2. Use of our website

Our website is made available free of charge and for general information about our services. We do not guarantee that the website, or any content on it, will always be available or uninterrupted, and we may suspend, withdraw or restrict all or part of it for business or operational reasons.

You agree not to misuse the website, including by: attempting to gain unauthorised access; introducing malicious code; scraping or harvesting data other than by ordinary search-engine indexing; or using it in any unlawful or fraudulent way. The content on our website is provided for general information only and does not constitute advice on which you should rely.

3. Our services and proposals

DORQ provides digital services which may include website and application development, eCommerce, brand and product design, growth and marketing, AI and business automation, and related consultancy. The specific scope, deliverables, assumptions, timeline and fees for any engagement are set out in a Proposal agreed in writing before work begins. A Contract is formed when you accept a Proposal (in writing, by email, by signature, or by paying a deposit or invoice).

4. Fees, quotes and payment

• Quotes are based on the scope described in the Proposal and, unless stated otherwise, remain valid for 30 days.
• Unless stated otherwise, projects require a deposit to book the work, with the balance payable at agreed milestones or on completion. Ongoing services (such as retainers, care plans and hosting) are billed periodically in advance.
• Invoices are payable within 14 days of the invoice date unless the Proposal states otherwise.
• We may charge interest on overdue amounts at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, and may suspend work or withhold delivery while invoices remain unpaid.
• Fees are exclusive of any applicable taxes and of third-party costs (such as hosting, domains, licences, stock assets and paid-media spend), which will be charged at cost or billed to you directly.
• Deposits and fees for work already performed are non-refundable except where required by law.

5. Your responsibilities

Timely delivery depends on timely input. You agree to: provide content, access, information, feedback and approvals within reasonable timeframes; nominate a person authorised to make decisions and approve work; and ensure that any materials you supply (including text, images, logos and data) are accurate and do not infringe the rights of any third party or breach any law. Delays or additional work caused by late or incomplete input, or by changes you request, may affect timelines and fees.

6. Changes to scope

Either party may request changes to the agreed scope. No change is binding until agreed in writing. Where a change affects the fees or timeline, we will tell you before carrying out the additional work, and the change will be documented (for example by a revised Proposal or a written change request).

7. Intellectual property

Deliverables. Subject to full payment of all fees due under the relevant Contract, we assign to you the intellectual property rights in the final Deliverables created specifically for you, or grant you a licence to use them as described in the Proposal.

Pre-existing IP. We retain all rights in our Pre-existing IP. Where Pre-existing IP is incorporated into a Deliverable, we grant you a non-exclusive, perpetual, worldwide licence to use it as part of that Deliverable for its intended purpose.

Third-party and open-source components. Deliverables may include third-party or open-source materials that are licensed (not assigned) to you under their own terms; we will tell you where this materially affects your use.

Before payment. Until we have received payment in full, all rights in the Deliverables remain with us.

Portfolio. Unless you ask us in writing not to, we may reference and display completed work, and identify you as a client, in our portfolio, case studies and marketing.

8. Third-party services

Our services often rely on third-party platforms and providers (for example hosting, content delivery, payment processors, APIs, email, and AI services). Their availability, performance and terms are outside our control. We will recommend reputable providers and, wherever possible, set up accounts in your name so that you own them. Your use of those services is subject to their own terms, and we are not liable for their acts, omissions or outages.

9. Confidentiality

Each party may receive confidential information from the other. Both parties agree to keep the other's confidential information secret, to use it only for the purposes of the Contract, and not to disclose it except to staff and contractors who need it and are under equivalent obligations, or where required by law. This clause does not apply to information that is or becomes public through no fault of the receiving party.

10. Data protection

Each party will comply with applicable data protection law. Where we process personal data on your behalf as part of delivering the services, you are the controller and we are the processor, and such processing is governed by the data-processing provisions in our Contract with you (or a separate data-processing agreement). Our handling of your own personal data (for example your contact details) is described in our Privacy Policy.

11. Warranties

We warrant that we will provide the services with reasonable skill and care and in accordance with the Proposal. Where a support or warranty window is stated in the Proposal, we will correct reported defects in the Deliverables within that window at no additional charge. Except as expressly stated, and to the fullest extent permitted by law, all other warranties, conditions and terms (whether express or implied) are excluded. We do not warrant that software will be error-free or uninterrupted, or that any particular commercial result, ranking or revenue outcome will be achieved.

12. Limitation of liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law.

Subject to the above, and to the fullest extent permitted by law:

• we are not liable for any loss of profit, loss of business, loss of revenue, loss of anticipated savings, loss of goodwill, or loss or corruption of data, or for any indirect or consequential loss; and
• our total aggregate liability arising under or in connection with each Contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you to us for that Contract in the twelve (12) months preceding the event giving rise to the claim.

13. Indemnity

You agree to indemnify us against any claims, losses and costs arising from materials you supply to us, or from your use of the Deliverables in breach of the Contract or applicable law, including any claim that materials you supplied infringe a third party's rights.

14. Term and termination

The Contract continues until the services are completed or it is terminated in accordance with this clause. Either party may terminate an engagement by written notice if the other party commits a material breach that is not remedied within 14 days of written notice, or becomes insolvent. You may also terminate for convenience on reasonable written notice. On termination: you will pay for all services performed and costs incurred up to the termination date; we will deliver to you all Deliverables and materials for which you have paid; and any clause intended to survive termination (including confidentiality, IP, liability and governing law) will continue in force.

15. Force majeure

Neither party is liable for any delay or failure to perform its obligations (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, epidemic or pandemic, strikes, failure of utilities or telecommunications, or failure of third-party providers. Affected obligations are suspended for the duration of the event.

16. Consumer rights

If you are engaging us as a consumer (that is, an individual acting for purposes outside your trade, business, craft or profession) rather than as a business, nothing in these Terms affects your statutory rights, including your rights under the Consumer Rights Act 2015 and, where applicable, your right to cancel certain contracts within 14 days under the Consumer Contracts Regulations 2013. Where you ask us to begin work during any cancellation period, you may be required to pay for services provided up to the point of cancellation.

17. General

• Entire agreement. The Contract (the Proposal plus these Terms) is the entire agreement between us for the relevant engagement and supersedes any prior discussions.
• Assignment. You may not assign or transfer your rights under the Contract without our written consent. We may sub-contract or assign our obligations provided this does not adversely affect your rights.
• No partnership. Nothing in the Contract creates a partnership, joint venture or employment relationship between the parties.
• Third-party rights. A person who is not a party to the Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
• Severance. If any provision is found to be unenforceable, the remaining provisions continue in full force.
• Waiver. A failure or delay in exercising any right is not a waiver of that right.
• Notices. Notices under the Contract must be given in writing (email is acceptable) to the contact details on record.

18. Governing law and jurisdiction

These Terms, and any Contract and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

19. Contact

Questions about these Terms should be sent to info@dorqweb.com.